Refund policy

Return and Refund Policy

At Kilos Los Angeles, all sales are final. We do not accept returns or offer refunds for any reason other than receiving a damaged or incorrect item.

Damaged or Incorrect Orders

If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery at kiloscontact5@gmail.com.
To be eligible for a replacement or refund, you must provide:

• Your order number

• Clear photos of the damaged or incorrect item

• A brief description of the issue

Once we receive and review your claim, we’ll determine the appropriate resolution, which may include a replacement or refund.

Conditions

• Claims made after 7 days of delivery will not be accepted.

• Items must be unworn and unused with all original tags (if applicable).

• We do not refund shipping fees.

• We are not responsible for damages caused by improper handling after delivery.

Thank you for understanding and supporting Kilos Los Angeles.

Questions?

• Email us at kiloscontact5@gmail.com for any further assistance.