Shipping policy

Shipping Policy

At Kilos, we are dedicated to providing you with high-quality products and a smooth shipping experience. Please read the following policy to understand our shipping process, especially for preordered items.

Manufacturing Timeline

  • Since our products are custom-made and manufactured with care, production begins once the preorder period ends.
  • Please allow 1-2 weeks for your order to be processed, manufactured, and shipped. This timeframe ensures we maintain the high quality that Kilos is known for.

Shipping Time

  • Shipping times may vary due to factors beyond our control, such as customs delays or shipping carrier issues.

Shipping Rates

  • Shipping rates will be calculated at checkout based on your delivery location and order size.
  • We offer free shipping on orders over $50.

International Shipping

We now ship worldwide.

  • Delivery times for international orders range from 1–4 weeks, depending on the destination country and local customs processing.

  • International orders may be subject to import duties, taxes, and fees, which are the responsibility of the recipient. These fees are not included in the purchase price or shipping cost.

  • Customs delays are beyond our control and may extend delivery times.

Shipping to Mexico

Customers in Mexico are required to provide their RFC (Registro Federal de Contribuyentes) at checkout.

  • Orders without an RFC may be delayed or held at customs and may not be processed until the required information is submitted.

  • We are not responsible for any delays, fees, or returned shipments due to missing or incorrect RFC information.

Tracking & Delivery Issues

  • Once an order has been shipped, Kilos Los Angeles is not liable for lost, stolen, or delayed packages.

  • Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

  • If your tracking information states that your package was delivered, but you did not receive it, please contact the shipping carrier directly.

Returns & Exchanges

We currently do not accept returns or exchanges unless an item is received damaged or incorrect. If you experience any issues, please contact us within 7 days of delivery with your order number and photos of the item(s).

If you have any questions about our shipping policy or your order, please reach out to us at kiloscontact5@gmail.com. We appreciate your patience and support as we ensure your Kilos products are crafted and delivered with care!